Customer Relations Clerk Job Description

A Customer Relations Clerk handles customer concerns related to the customer’s experience with the Consumer products and support.

Typical Job Duties

• May participate in product testing and process review activities

• Record conversations with customers and prepare reports summarizing the customers issue and how it was dealt with

• Gather information from customers relating to their experience with the product as well as their experience with customer support representative

• Must have good knowledge of the product

• Must have good knowledge of the consumer support process

• Find out the needs of the customer in order to help resolve their problems

• Work with technical support engineers and team leads, when necessary, to solve customer problems

Scholarships for Becoming a Customer Relations Clerk

The Applicable Majors section below shows fields of study relevant to a career as a Customer Relations Clerk. You can search for scholarships matched to those fields of study on our All Scholarships by Major page.

Success Tip: Be sure to apply for any scholarships that you even barely qualify for, as there are millions of dollars of scholarships that go unused every year due to a lack of applicants!